S. No FAQs

Getting Started

Yes, it is safe to access utility services via application. We ensure to provide maximum level of security and confidentiality of user's data.

To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

Navigate to 'Login Help' on your landing page.

To recover a forgotten password:

1) Click on ‘Forgot Password’ if the account is already registered.
2) Enter your registered Email ID and click on ‘Submit’ button to proceed.
3) An auto generated email containing the hyperlink to reset the password is sent to the your registered Email ID.
4) Click on the password reset hyperlink.
5) Enter the security answers provided at the time of registration and click ‘Submit’.
6) System validates the answer provided by you and upon validation, you will be redirected to next screen to enter ‘New Password’ and ‘Confirm Password’ .
7) Click 'Submit' button to reset the password.

To recover a forgotten user ID:

1) Click on ‘Forgot User ID’ to recover a forgotten User ID.
2) Enter your registered Email ID and click on ‘Submit’ button to recover the User ID.
3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the User ID.

Other signing in problems:

Click on 'Problems in Sign In' to connect with the user service via email for any issue related to signing in.

Account Management

Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Primary Number, Alternate Number, Email ID, Alternate Email ID, Security Questions/Answers and Mailing Address.

Navigate to ‘Profile’ section of ’My Account’ module. Using the ‘Edit’ icon user can update the mailing address.

Navigate to ‘Settings’ in ‘My Account’ module. You can choose multiple notification preferences for connect me, billing, service and outage. You can also select the type of notification i.e. Email or Push.

Upon successful login, you will see 'About My Home' screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting 'About My Home' tab in 'My Account' module.

Navigate to Settings in ‘My Account’ module. Use checkbox in portal and toggle button in mobile to enroll for paperless bill.

Billing and Payments

Once your monthly bill is generated, you can view your bill online.

Yes, you will be notified when the bill is due.

Yes. Navigate to 'Payment Location' on dashboard for the list and map view of the utility's bill payment locations. The locations are displayed based on your GPS coordinates to provide convenience.

Navigate to the 'Billing queries' on the 'Billing' module. When you click on 'Billing Queries' tab, you will be redirected to 'Connect Me' module. This will allow you to send email request for billing/ payment related queries.

Usage Monitor

Navigate to the 'Usage module' on the dashboard. Usage module provides graphs and charts illustrating consumption, historical comparisons and current electric rates. This module by default displays customer's power consumption for different time ranges. It provides the monthly and seasonal usage in bar graph format.

Your account information is confidential. Usage data and premise information is accessible by only your current Retail Electric Provider.

Electricity is measured in units known as kilowatt-hours (kWh). This is calculated by multiplying watts and hours. A 100-watt light bulb burning for 10 hours equals 1,000 watt hours and will register on your meter as one kilowatt hour (100 x 10 = 1,000 watt-hours or 1 kwh)

Efficiency and Sustainability

Yes. If you are a registered user with utility, you are eligible to enroll for rebates and programs.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

Service Requests

Navigate to 'Service' module on the dashboard. 'Service' module provides you the ability to enter and log service requests that includes service transfer, safety, move in/move out etc.

Yes, you can make multiple services at the same property address.

Outage Center

Navigate to the 'Outage' module. Click on 'Report Outage' in order to report an unplanned outage to the utility by providing the necessary information.

Yes. If you have enabled email/push mode of communication, then you will be notified prior to an outage.

Yes. Navigate to ‘Outage’ module on dashboard. Click the respective icons to view various Planned and Current outages on the map along with the following information:

  • Title of the outage
  • Date and time of the outage
  • Status of the outage

Yes. Navigate to 'Outage' module. By default a map is displayed on the user interface, which displays the area of outage at the customer's current location with a pin pointed to the area. Click on this pin to view and track the ‘Status’ of an outage.

Electric Vehicles & Green Footprints

1) Navigate to 'Electric Vehicle' module.
2) Select 'Charging Stations'. By default, the charging stations at the customer's current location will be displayed.
3) The charging stations can be sorted on the basis of Distance or Rate.

Navigate to 'Electric Vehicle' module. Under the charging stations section you can view rates of the charging stations.

Navigate to 'Electric Vehicle' module. Using the 'Search' functionality you can locate various charging stations.