Yes, it is safe to access utility services via application. We ensure to provide maximum level of security and confidentiality of user's data.
To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.
Navigate to 'Login Help' on your landing page.
To recover a forgotten password:
1) Click on ‘Forgot Password’ if the account is already registered. 2) Enter your registered Email ID and click on ‘Submit’ button to proceed. 3) An auto generated email containing the hyperlink to reset the password is sent to the your registered Email ID. 4) Click on the password reset hyperlink. 5) Enter the security answers provided at the time of registration and click ‘Submit’. 6) System validates the answer provided by you and upon validation, you will be redirected to next screen to enter ‘New Password’ and ‘Confirm Password’ . 7) Click 'Submit' button to reset the password.
To recover a forgotten user ID:
1) Click on ‘Forgot User ID’ to recover a forgotten User ID. 2) Enter your registered Email ID and click on ‘Submit’ button to recover the User ID. 3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the User ID.
Other signing in problems:
Click on 'Problems in Sign In' to connect with the user service via email for any issue related to signing in.
Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Primary Number, Alternate Number, Email ID, Alternate Email ID, Security Questions/Answers and Mailing Address.
Navigate to ‘Profile’ section of ’My Account’ module. Using the ‘Edit’ icon user can update the mailing address.
Navigate to ‘Settings’ in ‘My Account’ module. You can choose multiple notification preferences for connect me, billing, service and outage. You can also select the type of notification i.e. Email or Push.